2 year warranty

All new stairlifts from Westwood Stairlifts come with a complete 1 or 2 year parts and labour warranty as standard. This work will be carried out by our in-house team of expert engineers; we do not use 3rd party service teams who may not be familiar with you or your stairlift.

Buyback guarantee

If your circumstances change within the first year and you no longer require your new straight stairlift fitted by us, we will guarantee a buyback price of up to 25% of the original price.

Express fitting

In many cases we can offer a same day or next day installation service. Should you need a stairlift urgently, please let us know when you first make contact with us.

Rapid response service

Our team of engineers are available to diagnose and repair faults at short notice. We offer a fault response service and will respond in all cases within 24 hours. 80% of faults can usually be rectified quickly by our engineers over the phone.

Servicing & maintenance

We offer a full range of comprehensive servicing and maintenance packages. Taking away the worry of unforeseen bills and call out charges our packages include all servicing, call outs and manufacturer’s warranty on parts and labour. All stairlifts require regular servicing and we recommend a full service at least once per year. We will always contact our existing customers when a service is due and arrange for an engineer to come out and conduct the work.

Repairs

Our comprehensive annual service will identify most parts that may need replacing before the next service is due. Should you have a non-emergency repair this can be scheduled in with our team of in-house engineers during the working week at a time to suit you.

Selling your stairlift

If you no longer need your stairlift as your requirements have changed, we will happily offer you a fair price for any used stairlifts that we require, whether fitted by us or not.

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"Thank you very much for such a great job, looks neat and tidy. We are so pleased with it."